1 reviews | Active since Mar 2009
NO chicken on my CRUNCH BURGER!
On the evening of the 15th of March 2016 at 21h45, I visited the KFC Greenpoint branch and ordered a Crunch Burger, Medium Coleslaw and some coldrink.<br> On getting to my hotel room, I opened the bag up only to find NO s**** to eat my Coleslaw with. I ended up using the lid of the container.<br> Then, I proceeded to open the Crunch Burger only to find it had NO chicken on!!!<br> AT this stage I was highly irritated so I phoned the branch. I was put through to 3 different people. Trying my best to keep my cool, I explained the situation and that there was NO chicken on my Crunch Burger. The manager (female) said that there was nothing she could do about it unless I went all the way back to the branch. I explained that I was a visitor to Cape Town and could not return to the branch. She promptly said that there was then nothing more she could do and it was my loss.<br> I hung up the phone and proceeded to do the online survey as indicated on the till slip. I filled in everything including my contact details and indicated that I wanted to be contacted regarding the incident. I scored the branch low on every aspect. <br> To-date, I have received NO contact whatsoever and I will NEVER support KFC again.<br>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
