No care attitude

Who ever went to any KFC while in the mood for their famous Krushers, waiting in the Drive thru or even inside just to find out their ice cream or Krusher machine is not working, or worse they are either cleaning the ice cream and Krusher machine. Sometimes even out of ice cream. Did management or franchise never thought how irritating it can be. Time cost money, and if their is a full que at the Drive Thru one has to wait. How difficult can it be to just place a sign up to inform clients that a branch have not certain items that is in on the menu available. Or is it in the nature of KFC headoffice to teach their franchise owners that its ok to waste a clients time. Really guys this has happened now at numerous KFC's so I'm starting to think that the KFC brand does not care, or are you prepared to pay for the time wasted due to a no care attitude