JS
Justin S

1 reviews | Active since Mar 2009

02 Oct 2017, 12:01

No care attitude

I have had some problems with the Secunda Village KFC for the past few months now. 1) They constantly don't have Icecream 2) The one morning they were closed due to 'Technical difficulties' with no reason given 3) They constantly do not provide salt sachets on take away orders with chips 4) The one time I asked why the cashier did not provide me with salt sachets, she said that there is no stock, turns around and walks away (No apology given, or not even explained this to me BEFORE I placed my order) 5) The past month it was a regular occurrence for me to walk into the store, and try to wave / shout out to someone at the back to assist me, as there was no one in front 6) The last straw came when I was told that they only have drum sticks available. It might be something small, but it just added up to everything else, and as a regular paying customer, I did not accept it. I told them that it is unacceptable, should I take my money elsewhere? To which they just turned around and walked away. 7) They lack basic customer communication s****s as well as the s****s to assist with customer complaints I wrote a summary message on facebook to KFC about all my issues with this store, and was contacted by a support agent and a meeting was scheduled between me and the store manager on Monday morning. I showed up...but the manager never showed up. Apparently she will call me back sometime soon (which also did not happen). On numerous occasions, I requested the senior manager's number, but they refused to provide it. I then gave my number, but was never contacted by any manager / snr manager from the store. Even after I (yet again) wrote on facebook that the manager never showed up for our meeting, they responded with an apology and that someone will contact me, but AGAIN no contact was made with me. I messaged them twice on facebook after that, but received no answer. I have not been to ANY KFC after that, and will not support a brand that treats an unhappy customer this way.

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Replies (2)
KFC
KFC's reply02 Oct 2017, 12:16
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

Best regards,

KFC
KFC's reply02 Oct 2017, 12:16
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

Best regards,