No apology

<p>Went to KFC Randfontein yesterday. Bought a 21 piece bucket of meat and requested that they should not include the white meat. Upon checking the bucket of meat I found peices of white meat. I have to turn around and go back to the outlet. They did exchange the meat for me, however, they did not acknowlwdge that they did a mistake and apologise. An apology goes a long way and ensure the customer that what happened was a mistake and was not done intensionally. </p>