Never been more disappointed....!
<p>So last night a friend and I went down to the KFC at the Crescent Shopping Centre in Umhlanga and boy were we disappointed.... </p> <p> </p> <p>for starters, the service was terrible and I had to repeat our order three times and she still got it wrong... </p> <p> </p> <p>I was given a DRIED out drum stick with my fully loaded box meal and I was told "thats the piece of chicken I am suppose to get I must look at the picture".... When I asked for a fresh piece of chicken I was told it would take 20 minutes and that they can give me 2 wings instead.. needless to say it was dried out as well and we just ended up throwing it away. </p> <p> </p> <p>the zinger burger was falling apart and they had put on the incorrect sauce.. despite my constant reminders about the sauce. </p> <p> </p> <p>the zinger wings which took 8 minutes to make - were tasteless</p> <p> </p> <p>the chips were stale and seemed to be reheated or something... </p> <p> </p> <p>and the colonel burger was UNCOOKED and half it was just thrown away... </p> <p> </p> <p>now, in case you wondering why this complaint was not done in store, it was due to the staffs inability to comprehend, apologise or actually have any knowledge on how to speak to a customer. i do not need a girl to roll her eyes at me if she does not understand what i am asking her. </p> <p> </p> <p>will definitely be my last time visiting that KFC and I hope this criticism is constructive to say the least. </p>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
