My name is Xolani Cele

My name is Xolani Cele

I am working at one of Banks a service consultant

I would like to express my disappointment from your unsatisfactory level of service from one of your service provider. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I cannot help but submit this letter of complaint hoping for a fast and adequate resolution.

I work at the bridge city mall at Kwamashu and the nearest KFC is based at the mall.

I visit kfc almost +-10 times in a month, buying supper for my granny as I only live with her only. KFC is fast food that I buy to provide supper for my granny and bearing in mind I come from work tired and not able to cook daily.

On the 04/12/2020 I visited KFC as usually to buy supper for my granny as usually, although the staff were generally polite and helpful. The is one lady who seemed to lack basic customer service knowledge, how to talk to the customer and client centricity and This lady was rude and unprofessional, I order 6 pieces and before I pay I realised that it was too much for my granny, then I asked the lady who was attending to me to make 4 pieces. Snegugu Mbhele who was not even attending to me intervened by saying it not easy to cancel my order. I was nice to her as I was not shouting asking her polite saying “I am not fighting with her” then she told me screaming Infront of the staff and the customers that “if you want us to cancel your order and re-take it again, you have wait until we service all the people which were on the line. Because I was going allowed that, I ended up cancelling my order with a big embarrassment regretting visiting KFC that day. I have never been embarrassed and humiliated that day because of the manner she talked to me and what ever she was saying it did not make sense to me. Because I was so upset I could not ask for her name and I went to the next fast food shop and bought something to eat. To my surprise even when I came back to ask her name, she did not even sims to be apologetic about the issue even seeing that I ended up buying something I did not plane to buy. She just nicely gave me her name as if she don’t care of any consequences, her name is Snegugu Mbhele.

I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take necessary precautions to prevent such incidents in the future.

I will appreciate you share your solution and action you going to take regarding my issue. I look forward to hearing from you.

My details are as follows:

My email address: *** Mobile number : ***