My Dissatisfaction with the service I received at your drive-thru

During my recent visit, I placed my order, made payment, and proceeded to the collection window as per the standard process. However, upon reaching the window, I was instructed to reverse my vehicle without any explanation. Moments later, I was asked to move forward again.

Upon receiving my order, I took a moment to check its accuracy, as I always do before leaving. The staff member at the window, however, became visibly frustrated and insisted that I move forward. When I explained that I was verifying my order, she abruptly shouted, insisting that it was correct.

I find this experience highly unprofessional and disappointing for the following reasons:

If customers are required to reverse from the collection window, a clear explanation should be provided rather than abrupt instructions. Every customer has the right to confirm that their order is correct before leaving, regardless of whether staff have checked it beforehand. The impatience displayed towards me was unnecessary and unacceptable. While I understand the importance of maintaining an efficient drive-thru process, it should not come at the expense of customer experience and service quality. I was deeply frustrated by this interaction, as I believe that courteous and respectful service should always be prioritized. I trust that KFC values customer satisfaction and hope that this matter will be addressed to prevent similar experiences for other customers in the future.