Mouldy Deluxe am
<p>On saturday morning 18/02/2017 i purchased a deluxe am burger, one of my favourite things i get from kfc almost weekly. In my state of hunger i opened the box and took a bite only to experience a disgusting taste that is probably unforgettable . I immediately spat it out and discovered the piece i had bit was mouldy and a section of the roll was mouldy too. I was livid. i rushed over to the store where i had to compose myself and spoke to the manager who thyen handled the query. She asked me what i wanted but in my angry state i opted for lunch. On returning to the office i called the KFC helpline where i was assisted by a consultant . I advised the consultant that pics were taken of my food and it could possibly appear on social networks and also adviseed her that my traumatic experience does not compare to the 3pc streetwise that i took at the store as i was angry and was not thinking clear. She then advised the store would call me. I then received a call from the store manager whom was not impressed with me at all as she was under the impression this was sorted an i felt she was patronizing me. i advised her that the 3pc streetwise does not compensate for my traumatic experience and she advised the customer care line would calll me back. Today she calls me and once again she ponders on our conversation of saturday on the fact that she thought it was sorted....i then advised her that i got NO call from the customer care line after our conversation. I feel like i want to give back the 3pc as it does not compensate for that mouldy taste i keep tasting and sadly i have been a KFC supporter for over 20yrs and did not ever think i would be treated like this.I am deeply disappointed</p>
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KFC Customer Care
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Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Oh my gosh......im appalled at the horrific service received from guy called Given, a supervisor at the KFC customer care line.....who 1stly spoke over me and had an abrupt tone of voice. If that is customer care at a managerial level then im shocked. i had to explain myself all over again as Lesley the cusrtomer care line agent did not update on the account that i wanted to speak to the Area manager/coach. She obviously did not want to speak to me and he took the call with his bad attitude. He pondered on the 3pc compensation and he feels its enough for me. I am disgusted
Oh my gosh......im appalled at the horrific service received from guy called Given, a supervisor at the KFC customer care line.....who 1stly spoke over me and had an abrupt tone of voice. If that is customer care at a managerial level then im shocked. i had to explain myself all over again as Lesley the cusrtomer care line agent did not update on the account that i wanted to speak to the Area manager/coach. She obviously did not want to speak to me and he took the call with his bad attitude. He pondered on the 3pc compensation and he feels its enough for me. I am disgusted
i was advised on the 21st February that an Area coach would call me ...today is the 24th February and still no call........
i was advised on the 21st February that an Area coach would call me ...today is the 24th February and still no call........
