KI
Keshlin I

1 reviews | Active since Nov 2010

13 Dec 2015, 09:46

Mould on burger bun

Hi<br> <br> I ordered a KFC Zinger burger for lunch from the Chatsworth center branch, however when I got home and started to eat it I noticed the bun tasted about old and when I flipped the bun I noticed some green mould on the bun, I immediately took photos and called the store and the manager apologized and said they will send me another burger, I then called the regional manager and he then went to the store to investigate and called me back and told me he will send a family meal for me. The family meal took 1hr and 15mins to get to me.This is totally unacceptable cause if I hadn't flipped the bun over I wouldn't have noticed it at all and would have just eaten the burger. I was shocked cause I didn't expect something like this from KFC after all. Thank God it wasn't a child cause they would have just eaten it. I am going to share this with family and friends as well as put it on Facebook and other media. <br> <br> I await your kind response.

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Replies (1)
KFC
KFC's reply14 Dec 2015, 11:51
Official
Hello KESHLIN ZN,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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