Most appalling service ever

Hi yunique I have another issue with the promenade store where I was **** to made jokes of I spoke to the restaurant manager Sampson and the store manager Jessica and the regional manager Pauline I was told the intial turn around time or service level agreement to get back to a customer is 72 hours I'm waiting more than that now this is horrible and appalling service its like KFC hates me yet I buy my food them I even have both my last slips I need someone from head office to contact somebody above the regional manager Pauline to contact me regarding this matter to get it sorted my number ********** 244