Money taken , no food

Good evening

On Sunday 21 January I ordered a meal from Caledon Street, Kariega, for delivery. Order 111059 (R327.96)

It completed the transaction, debited my bank account, only to reverse the order as they couldn't find a driver for delivery.

A few minutes later, I decided to try again, hoping by this time a driver would become available. Order 111144 (R332.35)

Same story, took my money but no driver.

With the result I am now nearly R700 out of pocket, up until today.

Which means no KFC and also no money.

After numerous attempts to Customer services, a refund was eventually initiated on 30 January 2024.

It is 3 February and still not a cent back from them!

This is pathetic and extremely bad service from KFC.

Change your system and make sure that there is a driver available first before you take people's money, without their goods!

My contact number is ***.

I'm hoping to hear from someone soon or even better, my money back!