****** money no food delivered

Ordered Food yesterday at 12:57 by 13:18 vot a confirmation that my food has been delivered, however i did not get any food neither did i get a call from the driver.. called KFC called center spk to Sam who said i will get i voucher in 30 minutes and order again..15:00 I called again as i did not get any voucher ..was promised the same thing again..Today still no response however they took my money and i never received any food