Missing Items, False Promises, No Follow-Up

Absolutely terrible service from KFC Southway Mall Durban. I ordered from them last week and my order was NOT complete. I was missing chips, a cooldrink, and strips, which adds up to more than R50. This is not a small mistake.

I contacted the store and was told they would send the missing items with a driver. After that call? Nothing. No delivery. No follow-up. No apology. Just silence.

This is unacceptable and dishonest. Customers pay hard-earned money and should not have to chase a big brand for what they already paid for. KFC Southway Mall clearly does not care about customer service or accountability.

I will not be ordering from this branch again and I strongly advise others to double-check their orders or avoid it completely.