1 reviews | Active since Feb 2015
Mispacked Order and Falsely Accused
Myself and 17 work colleagues ordered food from KFC Maitland, however there was 1 meal that was mispacked and when we called in regarding the meal that was mispacked we were accused of lying! Chantal, the store supervisor confirmed that the order was 100% correct yet when the food arrived 1 of my colleagues only received the gravy and no chicken and pap. Also there was still a feather on the one zinger wing! Seriously man, what are you running at the store \Kekkel & Kraai"??? We have the sample to prove that the zinger wing has a feather on it before we get accused yet again of lying. To be accused of lying is absolutely pathetic and UNPROFESSIONAL! considering the fact we support this particular branch 3 times a week! this is the treatment and customer service we now have to deal with. I would like this matter to be resolved as SOON AS POSSIBLE OR WE WILL MAKE SURE ALL OUR FAMILIES WILL BOYCOTT ALL KFC Stores across the Western Cape."""
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
