MISLEADING ADVERTISING FROM KFC

I WENT TO KFC @ SOUTH SIDE CENTER ON 15/05/2019 TO BUY THE 15 WINGS THEY ADVERTISED FOR R55. 00, I WAITED FOR MORE THAT 10 MINUTES IN THE DRIVE THRU QUE TO BE SERVED, WHEN I EVENTUALLY GOT TO THE CASHIER AT THE WINDOW TO ORDER SHE ADVISED ME THAT THEY DON'T HAVE THAT SPECIAL THAT WAS ADVERTISED BUT HOWEVER GOT THE 15 WINGS WITH A LARGE CHIPS FOR R75.00, I ARGUED WITH HER THAT THE ADVERT DID NOT SPECIFY THAT THE SPECIAL IS ONLY AT SELECTED KFC STORES BUT AT ALL THE STORES, I EVENTUALLY ENDED UP TAKING THE SUGGESTED PRODUCT AND ONLY NOTICED WHEN I RECEIVED MY PAYMENT SLIP THAT THE CHIPS WAS A ADD ON, I LOGGED A COMPLAINT AT KFC AND I WAS PHONED ON 16/05/2019 BY SOMEONE FROM THE CUSTOMER SERVICE OFFICE WHO APOLOGIZED TO ME FOR THE INCONVENIENCE CAUSED AND PROMISED ME THAT SHE WILL TAKE IT UP WITH THE STORE AND ASSURED ME THAT IT WILL NOT HAPPEN AGAIN. I WENT TO THE KFC STORE IN BEACH ROAD IN STRAND LAST NIGHT AND THE SAME THING HAPPEN WHERE I WAS ADVISED THAT THEY ONLY GOT THE 15 WINGS & CHIPS COMBO AND NOT ONLY THE 15 WINGS AS ADVERTISED BY KFC ON NATIONAL TV. I SPOKE TO A MANAGER NAMED JANET WHO ADVISED ME THAT THEY ONLY GOT THE 15 WINGS & CHIPS COMBO AS CONFIRMED BY THE CASHIER(BUSIE). I GOT FRUSTRATED AS I WAS PROMISED LAST WEEK THAT IT WILL NOT HAPPEN AGAIN AND THE VERY SAME THING HAPPEN AGAIN. I INSISTED THAT THE 15 WINGS BE GIVEN TO ME AS PER MY ORDER AND NOTHING ELSE AND THEN TANIA ADVISED ME THAT SHE GOT INSTRUCTION FROM HER MANAGER TO SELL IT AS A COMBO.

BOTTOM LINE IS THEIR ADVERTISING IS EITHER MISLEADING OR THE STORES ARE BAKING THEIR OWN CAKES TO THE CUSTOMER. I THINK KFC INITIALLY WANT TO LURE CUSTOMER TO THEIR STORES WITH THE SPECIAL AND THEN MAKE EXTRA MONEY BY ADDING ALL THE OTHER EXTRAS. I WILL NEVER BY FROM KFC AGAIN AS THEIR SERVICE SUCKS AND THEY GOT NO CUSTOMER ETIQUETTE.