cM
celia M

1 reviews | Active since Aug 2015

29 Oct 2015, 08:50

Midcity KFC does it again

Went to kfc midcity pretoria today after a very long time since I laid my last compliant, i ordered zinger wings and a mini twister and as she was swiping my card her PC said it cant process. she told me my card is not working and I asked her if its my card or the machine because if it had declined i would have understood but the machine is the one that's not processing. so I told her to keep my order as i go to the ATM which is right at the door. it did not even take me more than 3 MINUTES i was back. i found my order ready but she then decided that she was going to give the zinger wings to the other lady who came after me and i have to wait for the zinger wings as they had just put them in the oven. i told her how come because that order came because i ordered it, and i politely asked her to keep it for me as i was taking out cash. she gave me this huge attitude in front of the students mind you i work at the college right next to the shop. she gave me the paper bag all squashed and told me that i should just go as if she was the manager. i am so fed and i feel very disappointed to receive such behavior from an elderly person. That KFC never ceases to disappoint me.

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Replies (1)
KFC
KFC's reply29 Oct 2015, 09:11
Official
Hello celiaza,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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