LS
Lesley S

1 reviews | Active since Apr 2015

21 Apr 2015, 14:02

Manager swore at customer.

After we had ordered food at KFC, I as a customer told a staff member our orders were incorrect and we needed for them to be changed, a staff member went back to change the order and was shouted at by the manger in a very rude manner to tell her what we needed was out of stock, I told the manager I didn't appreciate the way she spoke to her staff members in front of me, and thereafter a heated exchange of words then went on and the manager proceeded to call me \a piece of ****"and this said in front of a whole lot of customers and her whole staff. I need her to be disciplined for the way she treated me and her staff on that asap please"

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Replies (1)
KFC
KFC's reply21 Apr 2015, 14:57
Official
Hello Lesley325,

Complaint

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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