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suegnet D

1 reviews | Active since Mar 2010

05 Nov 2015, 16:16

lying to customers regarding availability of order

On the 28th Oct i went to the drive through of lynnwood gift acres KFC. It was between 21hoo and 22hoo. I ordered a family meal with 10 pieces of chicken I was informed by the lady taking the order only the 6 piece meal was available I accepted it. I then asked for the new pop candy crusher I was then informed the ice crean machine was broken.. I then asked for the box meal I was informed only the zinger flavour was available. I said no thank you. I paid drove to the point to get my order and much to my surprise while waiting I see a lady making a crusher with the ice cream machine I was just told is broken!!!!!. Then another client comes into the KFC and orders a meal my what a shock I could only get 6 pieces but another order is being given so where is this chicken suddenly coming from????? My son then went inside KFC and bought his candy pop crusher which was made by the \broken ice cream machine". This is not the first time that this KFC has delivered this type of service. I just feel it's time I say something cause blatantly lying to customers or just plain laziness to provide a service to public? ????. My email is [Email Removed] and my cell no is ***. """

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Replies (1)
KFC
KFC's reply06 Nov 2015, 14:00
Official
Hello sue1964,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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