RH
Rosanne H

1 reviews | Active since Nov 2011

02 Jun 2015, 08:45

LOSING MONEY!

I purely use KFC, Zambezi Junction because they are closest to home. EVERY TIME I order food there something is wrong with the order. The most disturbing though is that no matter if you order in the outlet itself or if you use the drive through, you have to literally stop and make triple sure that they have given you all the items on your order because THEY ALWAYS LEAVE OUT AN ITEM! I went there on Friday, 29 May 2015 and placed my order inside the outlet. When I got to the car I realized that they never gave me my two ice cream cones with flakes. I went back and they gave them to me. I checked in my bag if everything was there. Because I ordered an 8 piece family treat they placed two pieces of chicken into a separate box. I assumed that it was the 8 extra zinger wings I ordered. When we got home, I saw that they forgot to give me my zinger wings as well. Needless to say this is not the first time this has happened and I cannot count how much money I have lost this way at this outlet alone. Every time they leave out an item and I lose money!! I expect some sort of compensation because this is getting ridiculous and it is unacceptable!

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Replies (1)
KFC
KFC's reply03 Jun 2015, 11:45
Official
Hello rosannevh,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,