GN
Gereldene N

1 reviews | Active since Aug 2011

22 May 2015, 08:25

Locked in the toilets

I went in to a KFC Lister Medical building, 195 Jeppe street, Johannesburg this morning aroung 06:35am. I was so pressed for toilet and there were about 5 people on the que, so I dicided to go to the toilet and the securitry guard stoped me from going in and said that they have a law that says I have to buy first before going in the toilet. I told him that I was pressed and he can clearly see that I am pregnant. I bought AM riser and the went into the toilent, when I try to open the door I was locked inside the toilets and couldn't go out. I called the store number on my till slip but no one picked up the phone, I started knocking at the door for someone to open for me but no one could help me. After 8 minutes a customer came and I signed to him that the door seemed to be locked, He went back to the security and got the key to open for me. I found your security guard sitting in the lobby drinking coffee and fatcakes. I felt so embarrased, I had a bad experince so early in the morning.

0
Replies (1)
KFC
KFC's reply22 May 2015, 09:47
Official
Hello gntuli@,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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