LIVID AT THE POOR SERVICE AND MANAGEMENT

So annoyed right now!!! 26/07/2023 Drive through order, asked to wait 10 to 15 minutes for chicken because thy don't have enough...order placed at 21h14 , seen people walk in and driv8e thru that came in and left with takeouts and I'm here with my family waiting, weekday, work tomorrow, school tomorrow - 45min later!!! No decency of anyone to let us know that it's taking LONGER than expected (common decency). We understand the industry but we also understand the gap in time. SERVICE DELIVERY IS KEY , that speaks for the next time one decides to do takeouts!!!!!!!!!!!!!!!!

22h00 and people coming, ordering and going & doors just closed while we watching sitting in the parking lot

RIDICULOUS!

Store closed, people packed up..I walked to the door, knocked showed my slip and asked with hand signs (still waiting waving my slip) 22h15 I've just been informed by Asanda that the manager is in the store unaware about the happening and that they getting our order ready, left with my tillslip... Few minutes later, manager comes out to apologize as she was unaware but she'll get it sorted.

Order finally brought by Asanda at 22h25

cold, sleepy no appetite with cold meals.

I AM SO UPSET WITH KFC PLATTEKLOOF. MANAGEMENT IN THAT PLACE CLEARLY SPEAKS FOR THE SERVICE DELIVERY - POOR! 27/07/2023 -I received a call from the day duty manager Jacky after my our bad experience on Wed night. She called once again to apologize and I told her, you've come to apologize to me f2f when the ordeal took place yet you and your staff stuffed up AGAIN with an incorrect order!!!. I WAS LIVID! DISSAPOINTED IS NOT THE WORD. I waited more than an hour to realize they've forgotten about us in the parking lot, COLD AND HUNGRY, MY 6 YR OLD FELL ASLEEP when I had to get out of a warm car to knock on closed doors and inform them that we're still waiting... they came to tell me a whole lot about the miscommunication in store amongst them and made me wait again to actually prepare our MEAL.. FYI - I live 52.2 km away to get home, EXTRA LATE DUE TO A RESTAURANTS NEGLIGENCE, RECEIVED COLD FOOD (MUST HAVE BEEN THE LEFT OVERS) and to my suprise half of what we've ordered - ****SSED!

To top it all - the reason we've been asked to wait was to get chicken and they had the AUDACITY to add what we've asked them not to.. THIS TELLS ME ALOT ABOUT THE RESTURANT AND ITS STAFF We've been given just anything so they could finish up and go home with management aware of it all - Goes beyond me.

I DEMAND A FULL REFUND, NOT A REQUEST FOR ME TO CALL YOU. AND TAKE THIS AS ADVICE TO HELP IMPROVE -YOU DONT COMPENSATE YOUR CUSTOMERS WITH MEALS, YOU TRY BETTER YOUR SERVICE.

reading your reviews, they ALL RELATE.

PATHETIC . WAITING FOR YOUR CALL KFC