Leason learnt.

I am a heavily disabled man 61 years old I hardly ever go anywhere so after this lockdoown has been reduced to level 2 my wife who takes care of me thought that she would treat us to a meal of KFC so she looked at prices online and even downloaded a delivery app which we couldn't figure out so afterwards we decided to phone them directly I spoke with a very helpful lady and inquired whether they would deliver she said they do and asked which order I would be placing I ordered the 9 piece with large mash and gravy she then proceeded to inform me that their prices were not the same as what's advertised online and it would be more than expected with an additional delivery charge so I discussed the change in cost with my wife we thought it would be worth the expense after all it had been at least 8 years since we last had KFC so we, agreed and made the order and gave the lady our details the delivery man arrived 30 minutes later than I was told he would my wife had to go to the gate as I am unable to anyway the driver then told my wife that over and above the amount listed on the slip there was an additional amount of R35 for delivery which is written in pen at the bottom of the slip after delivery charges are already indicated on the slip? In addition the chicken was Luke warm soggy clammy and virtually tasteless all in that order now I don't like complaining about much but we both feel hurt and disrespected Iwe live off a small pension and can't afford to waste money I think at R189. 90 includes delivery for 9 pieces of tasteless chicken is quite a lesson learnt. I have accessed their website to lay a complaint but each time I enter my email address it says I should enter a valid email? . Enjoy the Day.