Laudium kiosk crashed

The kiosk at the laudium branch crashed once I made payment,the staff was rude saying she can't give me the order cause its not showing on my transaction and I took photos of everything that was done and had to pay second time at the other kiosk so I'd like a refund on the first transaction I made as I have taken photos of the transactions on my app. She even said the kiosk did that to another customer and she restarted it when I just left.