Lack of service - KFC Carnival Mall

On the 18 February 2018 at 17:27pm I went to KFC mall @ carnival. I used the drive thru and ordered a KFC happy meal for my 2 year old daughter. The person taking my order was Dineo T. She took my order and when I drove to the next window my order was handed to me. I drove out only to find out that there was no toy with the happy meal. I then went back and asked for the toy. I was then told that they do not have any toys in stock. I was so upset as Dineo could have told me that there was no toys. Common sense would tell you that the whole point of ordering a happy meal for your child is so that they get a toy with their meal. If this was mentioned to me the moment I asked for the happy meal I never would have ordered it. I would have rather ordered a normal piece of chicken with chips.

I was very disappointed with the service I got as they could have told me when I placed the order.

This is not the first time I have experienced issues with the KFC at carnival mall. Every time I get my order I need to check it before leaving because they always leave things out even though I pay for it.

I will not be buying any food from the KFC at carnival mall anytime soon!