Lack of good service

My order was not complete, I wrote to KFC to rectify this error, and only received a standard response of we will give you a meal replacement for when I'm back at the store. Upon indication that I'm never gonna be in that area and that my meal replacement must be issued so I can collect at my nearest KFC I was told NO and they can't help me and that iv lost my money.i feel this is such disrespect that iv lost my money and there is nothing that can be done.