Lack of customer service

On Sunday the 26/04/2015 was queueing at KFC Commercial road Durban and decided to use the bathroom, I approached the lady by the name of Philisiwe who was busy mopping the floor and asked to use the bathroom, the answer was you need to purchase first to use the bathroom of which then did then got the key only to find that the bathroom lock is not working and does not need a key to get in,<br> <br> The state of bathroom of disgusting not to mention the shortage of toilet paper, soap and a towel at the basin, there was urine all over and water dripping behind the urinal, was so disgusted,<br> <br> Decide to let Philisiwe with the state and my my the answer was take a hike and finally showed the middle finger in front of other customers, will definitely not use that outlet again on my visit to Durban but it is a bad brand image for KFC not to mention customer service, wish Graham Allan knew about the state of one of his outlets, it is not so yum