Lack of customer satisfaction

So 2 months since my last complaint and I am yet to receive a call back from somebody that is actually willing to respond to me satisfactorily. Of the few calls I received, not 1 person has done anything remotely close to any kind of customer satisfaction, 98% of the few calls I did receive, was to ask if somebody had contacted me and that I will be contacted shortly. The other 2% was to tell me they calling about my complaint and will call back when I'm available, and that the complaint was sent to the wrong store. I am at the end of my tether and don't know which way to turn anymore. All I've gained from this lengthy experience is bad attitude from franchise staff and the knowledge that KFC really doesn't give a d@mn about customer satisfaction.