TN
Tshegofatso N

1 reviews | Active since Feb 2010

11 Dec 2015, 10:49

Lack of adherence to own rules!!!

I am not sure how many times I have been complaining about this but it seems no one listens or actually cares. It is written in plain Black and White that closing time for KFC Tlhabane is 12h00 but you get there before that each time the doors are closed. Yesterday I had to shout to be let in and the security via the opening between the doors asks me how many pieces was I looking for. I mean does everyone who enters KFC wants to chicken? Finally they let me in and after placing my order I asked to speak to the duty manager who blatantly refused to speak to me even though she was sitting in the waiting area. She was wearing a grey shirt and black pants. Upon requesting her name. I was told she is Nomsa and she screamed her surname from that waiting area which i could hear well. I actually do not care what time KFC Tlhabane closes. They can close at 6, 3 or even 1 but my request is for them to stick to whatever they put as closing time. Perhaps their closing time should read as \ANYTIME WE FEEL LIKE IT.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929188;33;1;2;0;1;0;0;2;15/12/11 11:48;170;NULL;15/12/11 10:56;15/12/11 8:58;Switching to FNB - Steve is a ****! ;8,51E+12;;;I app**** for a new FNB check and credit card account over a month ago. In fact, I met with the consultant on the 9th of November with all the documents she requested. She promised that all will be taken care of within a few days and that my salary for November could possibly be switched already to my new FNB account after confirmation of my debit order switches. The credit card and check card accounts would be ready in 5 or so working days. <br> <br> Today is the 11th of December and I still have only received my check card and one debit order switched. I am still having to pay my ABSA bank charges PLUS my new FNB charges since my debit orders are still linked to my ABSA. <br> <br> Further to this I have had no less than three different FNB reps calling me vowing to mark this transaction as URGENT and to have everything done as a matter of urgency. Only to receive another phone call or email a day later asking, for the umpteenth time, questions like what I want my credit limit to be and where the card should be delivered. <br> <br> Frustrated and shocked with FNB's bad service and wish at this point that I never had app**** for the switch!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;688953;793962;16;5;0;1;0;0;5;15/12/13 9:27;170;NULL;15/12/13 8:32;15/12/13 6:37;Efficiency ;8,91E+12;Zanele Magwaza;***;Had the pleasure of dealing with Zanele Magwaza, efficient... friendly and had a great sense of humor. Give that girl a bells! Or a day off!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841213;873;41;2;0;1;0;0;2;15/12/15 16:34;170;NULL;15/12/15 15:35;15/12/15 13:44;Virgin Active never responds & keeps taking money;8,41E+12;Ingred Calvert;***;I cancelled my Virgin Active account early November, but I was told my wife had to close her account herself.<br> <br> So my wife phoned in and she was given an account number by Ingred Calvert (email out of order and no response anymore) back then and then my wife paid the cancellation fee to the account number allocated.<br> <br> We never heard anything from Virgin again and after numerous phone calls, I was told (Lavern Willoughby also resigned and no response) that the account given was not even a Virgin Active bank account, which is why they keep taking money off for my wife's account. (This is already 2 weeks ago and still no reply or feedback from ANYONE at Virgin Active.)<br> <br> I still don't get any answers and every person I am talking to has their email address disappear and my mail can't get delivered, so I have to start ALL over again, phoning Virgin Active at my expense, over and over again. This is ridiculous as I have to phone and chase after them, making sure they do their jobs, instead of them looking after us.<br> <br> Virgin Active needs to stop the payment, rectify the mistake as my wife already PAID them beginning of November already and reimburse me of the money that they took off for Dec;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;765134;799619;6;2;0;1;0;0;2;15/12/17 11:49;170;NULL;15/12/17 10:56;15/12/17 8:59;Irate director who was supposed to solve query;9,01E+12;Chris Boshoff;***;Sometime last week when I received an SMS informing me that they will debit the money on the 17 seeing that its December and they know most people will be getting paid on the 15th, I called in to tell them that I am not getting paid on the date that they are assuming but month end so they should not change the debit date apparently the consultant I spoke to did not even bother to make notes on my account so yesterday I again receive an SMS from them claiming that I failed to pay the account, so again this morning I had to call them back and forth enquirying on what happened because I requested my pay date to remain the same, finally I get to be called by this IRATE Chris director guy who was shouting and telling me that he is not working for me when I requested something in witting to state that I won't be accumulating any intrests on my acc as their debit order bounced, he could not even answer me when I asked him what is going to happen now that I have a broken PTP on my acc, all he could do was shout and keep saying it was their system error now I want to know whose fault was that and why did they debit when I indicated that I won't have money??and why can he not give proof??!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;931201;188;16;2;0;1;0;0;2;15/12/17 12:52;170;5;15/12/17 11:47;15/12/17 10:02;Cell C Coverage - Poor in JHB;274638;***;***;I contacted Cell C Data Dept on 19/09/2015 at 13:40 to complain about the coverage in the west rand area of JHB. *** was provided. I have a new contract with the and cannot use it. Why pay for something I cannot use. <br> <br> To date I have not received a call from technical dept to the problem resolved. <br> <br> I logged another call on 19/11/2015 as my data and voice contract have poor coverage. I did a follow up on Monday, 23/11/2015 as i was promised a call which did not materialise from Cell C. Again on the 25/11/2015, I did another follow up and was informed the incident was still being attended to. <br> <br> We are now in mid Dec and Cell C still has not contacted me. <br> <br> Cell C, you have just lost a client and will not be renewing my contract in 4 month time. I am going to consumer rights for my data contract as I am paying for a service I cannot use. I am now tired of these Corp. giants taking advantage of us loyal customers. <br> <br> Vodacom, I will be returning to you as I have never has an issue with you and I'd rather pay the expensive price for service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;770943;793962;16;2;0;1;0;0;2;15/12/18 11:46;170;NULL;15/12/18 10:44;15/12/18 8:56;You take my money and offer zero service;6,70E+12;Sales;***;Ordered my LTE over a month ago. I was approved and money taken off my account. I cannot get hold of anyone from Sales to advise on the delivery of my product. Kept holding for over an hour. No one manning the number 10213 !!!<br> <br> You take my money and offer zero service - pathetic ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875756;793962;16;2;0;1;0;0;2;15/12/18 13:46;170;NULL;15/12/18 12:33;15/12/18 10:56;Helkom;8,71E+12;Everyone;***;My account has been put on hold. Full payment has been confirmed to be received by Telkom but to no avail. Customer services have passed me from pillar to post with non of the departments being able to assist. I have been promised that my account would be reactivated in minutes with no success. After multiple attempts to speak to a supervisor the phone gets dropped. I have been told that I have a mixed account/MFC/Smart Home Basic but when explaining that I don't have a landline or ADSL no one seems to be able to resolve the problem. I am currently busy talking to customer services again and it's just a repeat of the failed attempts in trying to get my account reactivated. This is the 22nd time I have phoned 081 180. Should it really take 22 calls and your not even a step closer to receiving a service you have paid for?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;433225;793962;16;2;0;1;0;0;2;15/12/18 14:24;170;NULL;15/12/18 13:20;15/12/18 11:34;No feedback ;8,20E+12;;***;Our whole area Telkom telephone cables was ****** in September 2015. <br> Up until today no feedback has been given as to what will happen to our current landline which we are still paying and should be renewed now in December. I have made numerous calls to Telkom my last reference numb 13770 but yet no reply from anyone stating what is going to happen if the cables are going to be replaced and how we as the customer are still currently paying for a Telkom service but no service is being given.<br> Can you please advise when will we get new cables and because we have not used our Telkom service since September 2015 will we be reimbursed or will the money that we are currently paying fall away? When are we getting our new lines i think this is totally unacceptable that we have to constantly call your offices but yet they also cannot give us any feedback.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;707441;765374;14;5;0;1;0;0;5;15/12/21 14:23;170;NULL;15/12/21 13:22;15/12/21 11:33;Christmas every day;7,61E+12;;***;I want to thank all those involved at [URL Removed] for the excellent service I have received over this festive season. It's been like Christmas every day for me. I place orders and they are delivered in double quick time - very often the next day thanks to a special being run. I didn't know it was possible in SA but this level of service is on par with online retailers in the States. Well done takealot - I am very impressed. Now if you could just get someone to improve your horrible search function and dust off items before they are packed then things would be approaching perfection. <br> <br> Thanks again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;270151;869352;15;2;0;1;0;0;2;15/12/22 16:45;170;5;15/12/21 14:45;15/12/21 13:55;assumptions are made;;sales person;***;I order from Dominos often and the only reason i am now complaining is that today for the second time i have ordered bbq dipping sauce to accompany my meal and i get a different sauce like habanero. I order the sauce because my son won't eat the food without it. When i called the store they told me that they out of stock. Surely when i call to place the order for delivery it is customary for them to tell me they are out of stock. I then would not have wasted the money on ordering food my son now will not eat because it doesn't have that bbq sauce Mom. Beyond livid for wasting money on food that now will not be eaten. Granted my child is a fussy eater and refuses to eat any sort of meat so when i order something like the chicken strips and he eats it because of the sauce, its an accomplishment. Not sure i will order again based on the feedback i received from the branch when i called to complain. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;273794;793962;16;2;0;1;0;0;2;15/12/22 16:07;170;NULL;15/12/22 14:44;15/12/22 13:17;Telkom is the worst in the world;7,21E+12;CEO;***;Dear Telkom CEO<br> <br> You are the most useless or cunning CEO in the world! My reasons:<br> <br> Your call centres cant and wont handle any problems. They always hide behind answers like, we cant, we dont know, we can only send an e-mail, the system cant or they plain simple just lie and say they will correct the problem and then never do. <br> <br> There is no responsible person for anything! There is no telephone numbers or e-mails listed any place to contact anyone. All complaints are brushed off by the evil call centre. <br> <br> Your walk in centres are terrible with unfriendly and *********** personnel that will almost never pick up a phone and they never keep stock.<br> <br> Your website is designed to hide information. The on line applications are run by a third party that dont phone and the application cant be cancelled thereby blocking other applications. Worst is that your evil call centre cant help to resolve any on line applications.<br> <br> Banking details and payment schedules never gets updated after they say they have updated it.<br> <br> You are the worst kind of service provided because you are given a licence by ecasa to provide but you dont. You dont provide you hide.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889452;893260;16;2;0;1;0;0;2;15/12/30 9:01;170;NULL;15/12/23 8:01;15/12/23 6:11;Not Even the Group Consumer Officer is contactable;6,41E+12;Mr A Fernandez;***;We need and earlier upgrade by 2 weeks - And no one is prepared to contact us. What you get is again a call centre that will \forward\"" your request to \""god\"" for them to respond if you are \""allowed\"" after being a customers for at least 20 years - never missed a payment or any other problems.<br> <br> if you treat you \""good\"" customers like this - you wont have them for too long.<br> <br> If interested to get involve contact look at account A***<br> hopefully YOU CAN \""FIND\"" my cell number"""

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Replies (1)
KFC
KFC's reply11 Dec 2015, 11:39
Official
Hello hektik,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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