Kindly pay back my R80.

I placed an online order with KFC and was confirmed by 12:19, at 13:00, I had not received my order, I then contacted Customer Service and I was told to wait or cancel my order if I like. 13:30, I called again and was told the order got cancelled. I wrote to the customer service again and have not been responded to or refunded until to-date. This ordeal cost me more money in phone calls than the actual food (which I never received) cost me. I don’t want to mention my employers time that I wasted in the process.