1 reviews | Active since Mar 2016
Kick woodmead shocking service
On 01 March 2016 at 19h27 I was attended to my Tswai.Iplaced my order for a Family Treat 8 piece with sides-zinger wings,mash and gravy and mini loaves.The consultant rang up the incorrect order and when I had pointed it out her response was \you tell me what I did wrong\".I tried to explain but her attitude prevented her from seeing my point.She called her colleague who immediately acknowledged the error and corrected it.Tswai's response to me was \" I'm so tired of taking orders and not ringing up correctly\".This is not what a customer wants to hear.Then,at 19h35,I ordered an extra mini loaf.I gave the R5.00 and the consultant left it on the counter,which would've been fine until I noticed her behavior was a bit strange.Initially I didn't make anything of it,but when she handed me the order,which she confirmed verbally twice,including my extra mini loaf,I noticed the R5.00 being slipped into her back pocket.I then asked for a slip and I could see she panicked.She called another colleague over in an attempt to distract me.When I arrived home,without any chips I was irritated.Attitude,theft and incorrect order-disgusting service.I feel for the owner,business is suffering.Shocking kfc"
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
