KFC's Finger licking Failure...

Never had any real issues with KFC previously, besides a few messed up orders, but KFC has really messed up myself and my family's Christmas and Annoyed me into the Start of 2024.

Firstly just before Christmas they got 3 of my orders wrong, the worst case at KFC in Tokai, where they messed to the point where half the meal was wrong they never gave me chips that I paid for, and got 1 of kids orders wrong, but as it was the festive season I decided to let it go.

Where they really pushed me over the edge though, I placed an online order on Christmas day as we decided to have KFC for Christmas lunch, I placed the order, paid, and the order was confirmed, and the money deducted from my bank account, 10 to 20 minutes after the order was supposed to have been delivered I checked, and eventually got a message saying a driver couldn't be found, so my order was canceled and would be refunded.

I ended up having to drive to KFC in Turfhall and spending mote money just going to get the KFC myself.

When I got there there were guys on bikes picking up orders, which surprised and annoyed me further, but I just went through the Drive through and got as close to what I initially wanted as possible.

After waiting 14 working days for my Refund, I still hadn't received anything, I had to then contact KFC and ask what was going on, and despite their customer service seeming very helpful, I was eventually told to check with my bank as the refund was apparently done.

After going back and forth between my bank and KFC twice, as my bank said they had received no refund from KFC at all, I was eventually told, that the refund was apparently done immediately on the day I placed the order, but money was deducted from my account, and no refund was ever done.

I was told I would get proof of the Refund, which I still haven't received, and I've literally given up contacting KFC's Customer Service and Delivery Team as they can't seem to even send proof of Refund...