KFC(long street)

So I placed an order at KFC in long street Cape Town, as I collected my order I was assured every thing was in the paper bag. As soon as I arrived at the hotel only to discover my order had few items missing and the manager had the audacity to instruct me to walk in the rain and have the order return instead of providing us with the missing items. The guy also failed to acknowledge and apologise for the inconvenience instead he raised his voice to his massage across and not listen to a damn thing I said to him