KFC.................here we go again..............NOT!!!

So I popped in at KFC Robertson yesterday on a strict timeline to get back to CPT before close of business and 4 hungry mouths to feed after a tiring day at work. At 2 pm they had one cashier working and was even chatting up a storm with regular local customers. A queue was forming behind me, so I had to demand to be helped and eventually after about 15min in line, got someone to take my order, only to tell me it is not possible as they do not have all the ingredients. This has happened to me 2 times in the past at another branch as well and I had to point out to someone to put up a sign or brief customers before standing for that long time in the queue. Is this not something you have to advertise upon entry of the shop that some items are not available. On request to speak to the manager, a very ****y manager, Nevilley, appeared and just made it my problem that they can't help me. Upon further discussion she offered me a t-shirt, which I declined. Why would I wan't to advertise a brand that I do not believe in and had numerous run-ins with regarding customer care. So, away I went to buy good old reliable STEERS.