KFC Zewenvacht Mall staff is lazy!!!!

I have just had the worst service from KFC in Zewenvacht mall. It's not the first time but I see irrespective of complaints to managers, the service is going from bad to worse.

KFC Zewenvacht mall staff is lazy!!!!!!

I was at KFC today, 23 September at 19:02, the restaurant is empty and I specifically asked for a piece of thigh. The cashier Matshediso told the kitchen staff that the 1 piece must be a thigh. The lady packing the food called my slip number, before taking the parcel I confirmed with her if it's a thigh and she said YES. I took my food and head home. When I got home, I opened my food, guess what? It's a breast and not a thigh. I immediately called the restaurant (19:15) and I spoke with Yolandi the Supervisor. I explained to her what happened and I told her with that being said I want the piece of chicken that I requested and paid for. I told her I unfortunately cannot go back to the mall at my expense(my petrol) for their staff ignorance, she apologized and said they don't do deliveries and thus cannot assist.

Delivery? How is this a delivery. KFC staff sold me wrong meat, after telling them what I would like and after a staff confirmation that it is a thigh. Regardless, I gave Yolandi my address (walking distance from the mall) and my contact details. I stay 450 meters away from the mall to be exact.

The time is now 20:26, I have not heard back from KFC Zewenvacht, I have since called the restaurant 7 times and they are not picking up the phone.

I went at KFC for a reason,I was hungry, I still am. After KFC Zewenvacht mall taking my money, I am still hungry.