KfC wosrt service

December 2023 I had tried to buy from LFC online platform and they deducted the amount but the purchase was never successfully. I contacted my bank asking that they reverse that transaction but I was told to contact KFC of which I did and they asked for proof which ai sent to the them the bank statement and screenshots I had taken when I was trying to buy. They told me that they will escalate the matter to their finance department and my money will reflect on my bank account between 7 to 14 working day. I received an email from them on the 15th of January informing that the payment has been made I must wait for the amount to reflect on my bank account. Since then I've been waiting for my money and every time I contact then I'm told the matter will e escalated. My ref no is ***