KFC worst service ever

I'm very disappointed with services from KFC. They don't care about their customers but rather their pockets, I made an order on Sunday evening from Westgate mall and until today I have not received it. I called their customer services who claimed to have processed my refund. Everyday I have to spend on airtime to call them for follow up and get the same excuse "We apologize, your refund has been processed". Nothing until today. I tweet them now the story has changed, they tell me refund takes 14 days. I'm an unemployed single mum who was trying to put a smile on my kids faces on Sunday but the dissapointment they got from KFC, kids went to bed with no food and no money for me to try re order something. I can't wait for 14days I need my money to buy for for my kids. Not everyone is a millionaire. Be considerate to your customers and fix your relationship with your delivery guys. It's costing us. I now owe to pay airtime I've been using to call customer service. This is not my first experience with KFC. Everytime there has to be an issue. I'm sick and tired if you guys don't want to run online service anymore then close in instead of wasting our time and money for nothing. I want my refund urgently. 111262 that's the order number