KFC WORS CUSTOMER SERVICE

I placed an order online on the 7th of June at KFC Gift acres, I received an sms that the driver is on his way. A few minutes later I get an email and sms that my order have been successfully delivered and I must enjoy my food. I never received my food I went to KFC Gift acres they didn't want to give me my food and also didn't want to refund me. I had to file a complaint at head office, I did so immediately and they said they will refund me. After numerous calls on a daily bases "no they will pay me back etc.." I still did not receive my money back. I called them again on the 14th of June, I spoke to a lady named Zandile, she informed me that the refund was made on the same day on the 7th and that I should call my bank because the money is not with them anymore. I called my bank they know of nothing regarding a refund from KFC. A few minutes later I receive an email stating that my refund have been successfully loaded and should reflect back in my account after 7 - 14 working days!!!!! After I called you guys from the 7th you only refunded me on the 14th. You have the worst customer service ever. And I for one will not support you anymore!!!!!!!!