KFC Woodmead- Vincent assistant manager

So today, 4 June 2019, during the month of Ramadaan(Muslim month of fasting) my wife decide to order online from KFC. Money was taken off her account but when she called in to check on the order apparently no order was placed. Upset and getting no joy from the calling in she then decides to go to Woodmead KFC on Johannesburg.

When she went in she spoke to the assistant manager Vincent. Vincent being the most unhelpful manager ever cannot understand our complaint goes to the back to call his manager (telephonicaly) and the part that cheeses us off is him saying his MANAGER SAID we must pull a bank statement and he deals with enough ****S in one day and if we can prove it he will give us the money from his pocket which we declined and said we just want assistance. The mobile app clearly shows the money taken out and he was in no way trying to assist us but rather accusing us to **** them for R150 worth of food.

Upon our insistance to talk to someone who can understand our frustration we get to speak to Somla the store manager on the telephone. Clearly Vincent passes the incorrect information to Somla as she starts of saying she believe we bought something from the store... then we go on to explain the issue and just like that Somla give us the correct information and said we need to wait for a reversal. No hassle, no issue.

Once again VINCENT THE ASSISTANT MANAGER AT WOODMEAD ACCUSES US OF A **** OF R150 during our month of Ramadaan. One day before Eid.

My question talent recruitment of KFC.. Are your managers not sent for customer service training? Is there no programme for them to polish up their s****s?

Are customers not the heart of your business? Every second store sells food so what should keep me coming back to you?

Disgusted Customer