KFC win a car ****!

This seems to be a ****! I went to the Raslouw KFC and ordered a 9 piece bucket. When ordering, I made it very clear that I wanted the promotional bucket to enter the competition currently running to win a car. Cashier confirmed the order by also saying "promotional bucket". When I got home, the bucket had no promotion code to scan in order to enter. I have the till slip as proof of purchase. I tried sending a message for 3 days now on the WhatsApp number and get the message "We're On a Break ☕ Our WhatsApp line is taking five. Get your cravings sorted on the KFC APP". That is a very long 5 minute break KFC!