KFC Wierdapark

I had bad service again at the KFC Wierdapark branch(Willem Botha and Ruimte Road). The lady at the drive thru threw my food at me and pulled her face because she did not read the order correctly. I also do not receive any condiments from the store. I have previously reported the other incidents and the matter persists. The store manager Maria called me and nothing changed, in fact the service got worse. I called the Customer Careline today where the call centre agent Katey screamed at me and put the phone down on me twice and had bad attitude. When I asked to speak to the call centre manager Mpilo Mabuso I was told he does not work on the weekends. Katey on both occasions did not allow me to explain my issue and told me that I am jumping to conclusions when she did not take the information down correctly. If I do not get an immediate response from KFC I will be going to the press, Carte Blanche and the local newspaper and will get people to boycott KFC as a lot of customers have issues with the service. Since when does the call centre staff scream at customers for their complaints? I will not tolerate the ill-mannered, low class behaviour of uneducated staff of KFC any longer.