KFC WESTVILLE.. PATHETIC PATHETIC!!!

I am beyond annoyed so if my language gets a little colorful, pardon me... I placed an order for delivery with KFC westville over an hour ago, in that time I have not received so much as a courtesy call regarding the delay of my order. They have deducted R227 from my account and the food is nowhere to be found, I can't track my order on their silly app. I've called their customer care line 3 freaken times. 1st time I was put on hold for all eternity, 2nd time I had to listen to that wretched music for 4 minutes and the 3rd time I spoke to a guy named Anthony who told me to press option 3 which I advised that I've done that twice and received no assistance, he then told me to wait, more music played before my call was cut. This is the second time I'm getting this **** service from KFC while using their app, the last time ai had to wait 48hrs for them to reimburse my money. Why rush to deduct money aif you can't fulfill the damn order. I am LIVID!!! My kids are freaken hungry and I am mad as hell right now. Somebody better call me back ASAP. ***!!!!!