KFC Waterkloof Ridge - nothing but disappointment yet again

I stopped at the drive through at approximately 20.30 last night (Saturday). I ordered a streetwise 3 with chips, and a regular coleslaw and mash and gravy.

Firstly, as I was placing my order at the window, I had a partial view inside the kitchen. To my dismay, I caught sight of one of the employees opening up a transparent packet of a light green vegetable (lettuce or cabbage), using her teeth! Disgusting! Does KFC have no hygiene standards?!

As I was paying cash, I was told to proceed, and pay at the pick-up window, which I did. I was not given a receipt, nor was the receipt inside the bag on my arrival at home.

On arrival at home, I found that the receipt was not the only thing missing. I had not been given serviettes, sachets of tomato sauce, salt or chilli salt, and not even s****s for my coleslaw and mash and gravy. The meal consisted of 3 small pieces, and probably half a potato worth of chips. I took a photo of this underwhelming meal for proof. The amount of chips was a shock to me.

Why is this branch still open and operating at this poor standard? I previously laid a complaint against the same branch, for poor quality of food, and almost nothing was done about it. KFC tried calling me back then, then emailed me, to which I responded that I am unable to answer calls while I am at work and would therefore prefer email communication. Thereafter, I heard nothing from them.

The only reason I went back, is because it is the closest to home, and as the previous incident was several months ago, I had hoped they had improved their quality, but clearly not. I will not be back.