KFC Watergate bad service.

We bought a 6 piece Family Treat at KFC at Watergate Mall, Mitchells Plain on Thursday evening 11 April 2019.

It took approximately 5-7 minutes to get to the pick-up window and get our order even though only the drive through was open and there were only 2 cars ahead of us.

That is not the main issue though. I got to the window and got my order. We drove off to our home in good faith that we would be having a good meal.

To my horror, we opened up the package a few minutes after getting home and saw that both the mash and gravy containers were half filled with gravy and had almost no mash in them.

The other issue is that they never even put in any chilli salt, serviettes, tomato sauce OR our chips. I felt disgusted but it was late already and we had to see to our children so driving all the way back to the KFC was not on the cards. It's not like it is around the corner from us.

Customer service is completely out of the window as you do not get the condiments (they all seem to think they are doing you a favour by giving you any spice or sauce). They quickly hand you the bag and just walk away. No smile. No order confirmation. No thank you.

This is disgusting KFC. We had to use bread to make up for the chips that your people never gave us. How do you mess up an order when your drive through is empty?

I hope this issue will be resolved as this leaves a really bad taste in my mouth.

Someone needs to train these new people to be customer centric and smile instead of having conversations with each other instead of focusing on the customer.