KFC WATERFRONT - TERRIBLE CUSTOMER SERVICE

KFC WATERFRONT, CAPE TOWN 30 October 2022

Sunday I visited KFC Waterfront for the first time and I was shocked at the Customer Service. I Ordered the Cherry Berry Milkshake and the Toffee Coffee Milkshake. I paid R29.90 each. I received the normal milkshake. No ice cream on top, no sauce on top like in the picture. So all I asked was why then did I not receive what is advertised. Like in the picture on display. and what is the difference? from the milkshake advertised for 24.90. The assistant said she is just following procedure she can't explain. Then a dark skinned man come from the back shouting. Without even listening to me. He shouts at the 2 assistants trying to hear me out. Saying no it doesn't work like that, we don't waste ice cream here. etc. I try to speak to him calmly. Saying he should put a notice up, put a disclaimer up, that says don't expect to get what is advertised. Cause then i would have just ordered something else. Cause the advertising in the store is misleading. He continued to shout and raise his voice at me. I had my daughter with me and decided to rather leave, cause he would not hear me out. I didn't want to traumatise my daughter any further and it also happened to be her birthday. What a disappointing experience. I will not return to KFC Waterfront. A simply explanation or an apology would've been okay. Not profiling and treating us like we've done something wrong for asking a question. This happened between 12:00 and 13:30.