KFC WAKE UP

This Restaurant is becoming more dissapointing by the day. I logged a complaint in November without no response and then again a few weeks after that I logged the same detailed complaint. They eventially responded that they need more information on my complaint (KEEP IN MIND MY COMPLAINT, INCLUDED THE DATE OF THE INCIDENT, THE TIME OF THE INCIDENT, THE LOCATION AND THE NATURE OF THE INCIDENT, AS WELL AS THE DETAILS OF THE COMPLAINT) after I specifically noted that I prefer them to respond with an E-Mail. As I am not available to answer my mobile phone during the day. They left a missed Call with an SMS stating the above. My initial complaint was about an online order that they were unable to deliver and promised a refund within approximately 12 days. I needed clarity on as to why i did not see the reflection on my statement, well surely no one in KFC's Customer Care can seem to help me. Please guys we are losing faith. Your local competitor are rising and taking over. You need to Wake Up.