KFC values its customers

On the 8th of January i experienced bad service from KFC mall of thembisa and sent in a complaint regarding the product i got that was not up to standard and hygiene concerns i had spotted. It is with appreciation that the matter was resolved professional by the Manager Mluleki who assured me corrections were made. Just by visiting the store i could see a difference in the stuff and hygiene practices were noticeably improved. Covid prevention measures were observed and practiced as they should. My meal had been replaced as the one i received prior was not complete and up to standard. The turn around time for resolution could have been much quicker from the head office to notify the store in question. Mr Mluleki showed great leadership and assured me of changes being made to correct issues raised in the filed complaint. A satisfactory resolution. Will definitely be visiting the store once more.