KFC unable to fulfil order or provide a refund

On Monday 27/02/23 I tried KFC's online Q skip for the first time. placed an order at 11:30 for 12:00 and paid. Got to my local KFC just before 12:00, staff had no information about my order, but they told me they will make it now, cool - loadshedding starts at 12:00 and the Grabouw store does not have backup power. 12:15 I receive a completely incorrect order. I show the staff the picture of my order and list the items on it. 10 more minute and a lady called Eveline, who I assume is the manager tells me that they can't fulfill my order. I then ask for a refund which they also can't process as everything is offline. She offers me a two piece and nuggets for the inconvenience. I politely refuse, stating that I either want my order or a refund. She insists that I the curtsy baggy and contact KFC's support for a refund, she asks that I contact her if they do not resolve my issue. We part ways and I log a detailed ticket with KFC support. I have not been acknowledged by support, let alone contacted, I have contacted the Grabouw store twice, each time Eveline is not available, might be working shifts? Will someone please arrange my refund asap. Order no Dewald***