KFC Tongaat does not know how to accommodate for people who ordered via telephone.

KFC Tongaat is has a very disappointing call in and collect service. I called this morning to order 9 piece chicken and they advised it would be ready in 10 minutes. I drove to collect, as I arrived I went to the door and advised I am coming to collect an order. I was told by Sthembiso who is working at KFC at the door to go back into the line with everyone else who is in the waiting to be seated and take normal orders. I went to the back and waited another 15 minutes.

When I came to the front I told Sthembiso please take in this complaint I am about to make because it is unnecessary for me to call in and order, then wait like everyone else, not because I am special but to call in and pick is avoiding long lines with waiting for my order that is sitting in the cold. He refused and said that complaint won't get far. Whats worse is Sthembiso asks me how did I get into the the front of the line, Uhhmm I went to the back and waited like he said, what kind of a question is that???!!

I get to the till and ask to pay for a pick-up order and to my surprise I was told to go to the next till which was empty to pay for my order, I would walked in and went straight to that till, paid and picked up my food and left, but I had to wait another 15 minutes, and get treated like I am a nobody when I complain.

I am extremely disappointed.