KFC Tokai - Standards has dropped *********** staff

i went to KFC Tokai in the Western Cape, dated05/04/2023, and the cashier by the name of Zizipho assisted me with an all in one feast, order number 103, and the time was at18h34pm, however, when we got home, all the meat were dry pieces, even the staff that ordered there that day, had to look in the packet, as it seems they keep the good pieces for their friends and families, and just dish out the dry pieces to the customers, and think nothing of us. That same day, a customer came in fuming, as he also received dry pieces, KFC STANDARDS HAS DROPPED, to many friends and families work in the franchises, so they dont even take note when we do an order. We called the customer service that same evening, and received a CAS Number ***X2DY6, as well as another ref number stating a Representative will be contacting us, and to date no one has made contact with us. We now almost 2 weeks gone, and still think nothing of us.

I would like for someone to please contact me on ***, and give me an explanation how what they going to do about this.

As you have lost not just one, but many more customers, because of your staff and bad service/