KFC TOKAI BRANCH - PATHETIC SERVICE

<p>Where the Hell has customer service gone to at KFC. I am shocked and applauded at the way their staff thinks they can deal with clients and who is the Asshole that is actually hiring the staff.</p> <p>This is not the first time I have had a bad experience at KFC. I have had my food thrown in a container at Plumstead and Tokai KFC branch. Like it was just slapped together in a real hurry. I would expect this from a café’ but not a fast food takeaway service with a well-known name that is also expensive. I have already had my burger given to me without any patty on, only a roll and this was received from Plumstead Branch.</p> <p>I have really had enough of paying good money for Terrible Service and Sloppy Meals.</p> <p>Last night my husband and myself went to the KFC 24hr Drive through in Tokai, only to get to the window with no one sitting there at all. When a lady by the name of Zandile finally arrived she just stared at us almost like she was thinking to herself - What the Hell were we actually doing at her drive through window. There was no Hello, can I take your order, nothing at all. We gave her our order for 2 x Tower Rounder meals and had to repeat ourselves 5 times before she actually took the order down on her side because she was too concerned about what messages she was receiving on her cell phone. She became very cheeky and really rude. She handed us the card machine to pay while chirping to herself about us and then disappeared to get our two cooldrinks.</p> <p>Then we came to the 2nd window only to have this lady handing us our food and not being able to even repeat the meals we ordered. If you do not know this by now, please take note: You should NEVER move your car, until you have double checked to see what you have actually received from KFC, because I can guarantee you that over a 150% of the time the meal is incorrect.</p> <p>We of course checked our meals and OH to our surprise. Once again, a packet of our hot chips were missing. We informed the lady at the 2nd window that our 2nd packet of hot chips where missing, only for her to shout at us to say that she can read on her screen that we only ordered one meal. We informed her that we have 2 cooldrinks and if we paid for one meal why the hell do we have 2 cooldrinks. Like I said the “HAPPY” Zandile charged us for 2 x Tower Rounder Meals and then sent the incorrect order to the kitchen.. Fantastic service isn’t it.</p> <p>We told her that the lady at window 1 never gave us a slip and she will need to go and get it from her in order to sort the issue out. She then tells us “ Give one cooldrink back” just like that. I am a damn customer paying good money and I am sick of staff just treating everyone like ****. Does the staff not realise that with their **** service NO ONE will buy from them and they will ALL Be out of a job. So KFC, I have this to say to you, if you want to get your name back, start really taking note of the people you employ and train them Better, because I am disgusted by your service</p>